FAQs

1. How long does shipping take?

Shipping times may vary depending on your location. Typically, orders are processed within 1-3 business days and delivered within 7-14 business days. Please note that international orders may take longer to arrive due to customs clearance.

2. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a refund. Please make sure the item is in its original condition, unused, and with all tags and packaging intact. To initiate a return, please contact us at info@shopwondra.com.

3. Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes.

4. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on the destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

5. What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

6. Are your products safe to use?

Yes, our products are designed and manufactured with safety in mind. We prioritize the quality and safety of our products to ensure they meet industry standards. However, it is important to follow the instructions provided with each product to ensure safe and proper use.

7. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact us at info@shopwondra.com for more information.

8. What should I do if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact us immediately at info@shopwondra.com. We will work with you to resolve the issue and provide a replacement or refund if necessary.

9. How can I contact customer support?

If you have any further questions or need assistance, please don't hesitate to contact our customer support team at info@shopwondra.com. We are here to help and will respond to your inquiry as soon as possible.